Privacy Policy

1. Introduction

Kontent Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kontentagency.co.ke, use our services, or engage with us in any capacity.

This policy complies with the Data Protection Act, 2019 of Kenya and other applicable privacy laws. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• • Name and contact information (email, phone number, address)
• • Company name and business information
• • Project details and requirements
• • Payment information (processed securely through third-party providers)
• • Communication preferences
• • Social media handles and account information (when relevant to our services)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• • IP address and location data
• • Browser type and version
• • Device information
• • Pages visited and time spent on our site
• • Referring website information
• • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, such as social media platforms, business partners, or public databases, to better understand your business needs and provide relevant services.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• • Providing social media marketing and content creation services
• • Managing client projects and campaigns
• • Creating and publishing content on your behalf
• • Communicating about project progress and deliverables

3.2 Business Operations

• • Processing payments and managing invoices
• • Responding to inquiries and providing customer support
• • Improving our services and website functionality
• • Conducting market research and analytics

3.3 Marketing and Communication

• • Sending newsletters and marketing communications (with consent)
• • Sharing relevant industry insights and updates
• • Promoting our services and case studies (with appropriate permissions)

3.4 Legal Compliance

• • Complying with legal obligations and regulations
• • Protecting our rights and interests
• • Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• • Website hosting and maintenance
• • Payment processing (M-Pesa, banks, etc.)
• • Email marketing and communication tools
• • Analytics and performance tracking
• • Cloud storage and data backup

4.2 Social Media Platforms

As part of our services, we may access and manage your social media accounts. We only use this access to provide the agreed-upon services and maintain strict confidentiality.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• • SSL encryption for data transmission
• • Secure servers and data centers
• • Regular security audits and updates
• • Access controls and authentication measures
• • Employee training on data protection
• • Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

6. Your Rights

Under Kenyan data protection law, you have the following rights:

6.1 Access and Portability

• • Request access to your personal information
• • Receive a copy of your data in a portable format
• • Request information about how your data is processed

6.2 Correction and Updates

• • Correct inaccurate or incomplete information
• • Update your contact preferences
• • Modify your communication settings

6.3 Deletion and Restriction

• • Request deletion of your personal information
• • Restrict processing of your data
• • Object to certain types of processing

6.4 Withdrawal of Consent

You may withdraw your consent for marketing communications or other non-essential processing at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• • Essential Cookies: Required for website functionality
• • Analytics Cookies: Help us understand website usage
• • Marketing Cookies: Used for targeted advertising
• • Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Kenya, including:

• • Cloud storage providers in secure international data centers
• • Social media platforms with global infrastructure
• • Analytics and marketing service providers

We ensure that such transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.

9. Data Retention

We retain your personal information for as long as necessary to:

• • Provide our services and maintain our relationship
• • Comply with legal and regulatory requirements
• • Resolve disputes and enforce our agreements
• • Protect our legitimate business interests

Typically, we retain client information for 7 years after the end of our business relationship, unless a longer retention period is required by law or you request earlier deletion.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• • Post the updated policy on our website
• • Update the "Last Updated" date
• • Notify you of significant changes via email or website notice
• • Obtain your consent for material changes where required

Your continued use of our services after any changes constitutes acceptance of the updated policy.